These Terms & Conditions (“Terms”) govern all bookings, services, products, and experiences provided by Hinat Tours (“Company,” “we,” “us,” or “our”).
By accessing our website, submitting an inquiry, confirming a booking, or participating in any service provided by Hinat Tours, you (“Client,” “Traveler,” or “Guest”) agree to be legally bound by these Terms.
If you do not agree to these Terms, you must not proceed with booking or using our services.
2. Company Status
Hinat Tours is a licensed Saudi Arabian tour operator offering services such as:
Private and group tours
Guided cultural experiences
Transportation services
Accommodation arrangements
Event-based travel programs
Customized travel design services
We may act as:
Principal provider of certain services, and/or
Agent for third-party suppliers (including hotels, transport operators, activity providers, and event organizers).
3. Bookings & Confirmation
3.1 Booking Process
A booking request does not constitute confirmation.
A booking is confirmed only when:
Written confirmation is issued by Hinat Tours, and
Required payment (deposit or full amount) has been received.
3.2 Accuracy of Information
Clients are responsible for ensuring all personal information provided is accurate, including:
Full legal names
Passport details (if required)
Travel dates
Contact information
We are not responsible for costs arising from incorrect information provided by the Client.
4. Pricing & Payments
4.1 Currency
All prices are quoted in Saudi Riyals (SAR) unless otherwise stated.
4.2 VAT
Prices may be exclusive of VAT unless explicitly specified.
Applicable VAT will be added in accordance with Saudi regulations.
4.3 Payment Terms
Full payment may be required to secure bookings unless otherwise agreed in writing.
For customized journeys or group bookings:
A deposit may be required
Final balance deadlines will be communicated in writing
Failure to meet payment deadlines may result in cancellation without liability to Hinat Tours.
4.4 Payment Methods
Accepted payment methods may include:
Bank transfer
Credit/debit card
Approved digital payment platforms
Any bank charges, currency exchange fees, or transfer fees are the responsibility of the Client.
5. Cancellation by Client
Cancellation requests must be submitted in writing.
5.1 Transportation & Guided Tours
48+ hours before service: No cancellation fee
24–47 hours before service: 50% of total service cost
Less than 24 hours / same-day / no-show: 100% of total service cost
5.2 Activities & Experiences
72+ hours before activity: No cancellation fee
24–71 hours before activity: 50% of total activity cost
Less than 24 hours / same-day / no-show: 100% of total activity cost
5.3 Accommodation Services
7+ days before check-in: No cancellation fee
3–6 days before check-in: 50% of total accommodation cost
Less than 72 hours / early departure / no-show: 100% of total accommodation cost
5.4 Refund Timing
Approved refunds, if applicable, will be processed within 14–21 business days.
6. Amendments & Changes
6.1 Client-Initiated Changes
Requests to modify dates, times, or services:
Must be made in writing
Are subject to availability
May incur additional costs
Changes requested within cancellation penalty periods may be treated as cancellations.
6.2 Company-Initiated Changes
Hinat Tours reserves the right to make reasonable changes due to:
Operational requirements
Weather conditions
Safety concerns
Government directives
Where significant changes occur, we may offer:
A suitable alternative, or
A partial refund where appropriate
7. Cancellation by Hinat Tours
We reserve the right to cancel bookings due to:
Safety concerns
Insufficient participant numbers
Force majeure events
Non-payment
Client misconduct
Where cancellation is initiated by Hinat Tours (excluding force majeure or Client breach), a full or partial refund may be provided at our discretion.
8. Force Majeure
Hinat Tours shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to:
Natural disasters
Government restrictions
War or civil unrest
Pandemics or epidemics
Extreme weather
Transportation shutdowns
In such cases:
Services may be rescheduled where possible
Refund eligibility will be reviewed case-by-case
Compensation is not guaranteed
9. Travel Documents & Entry Requirements
Clients are solely responsible for:
Valid passports
Required visas
Entry permits
Health documentation
Compliance with Saudi laws
Hinat Tours is not liable for denied boarding, entry refusal, or travel disruption due to documentation issues.
10. Health & Fitness
Clients must:
Disclose relevant medical conditions
Assess their own physical capability for activities
Follow safety instructions provided by guides
We reserve the right to refuse participation in any activity deemed unsafe for the Client or others.
Participation in certain activities (e.g., hiking, desert excursions, adventure experiences) involves inherent risks.
11. Limitation of Liability
To the fullest extent permitted by law:
Hinat Tours is not liable for acts or omissions of third-party providers.
We are not responsible for loss, theft, or damage to personal belongings.
We are not liable for indirect or consequential losses, including missed flights or business losses.
Our total liability shall not exceed the amount paid by the Client for the affected service.
Nothing in these Terms excludes liability for death or personal injury caused by proven negligence where such exclusion is prohibited by law.
12. Client Conduct
We reserve the right to remove any Client from a tour or service without refund if their behavior:
Endangers others
Violates local laws
Disrupts operations
Shows disrespect toward culture or staff
13. Photography & Media
Unless expressly declined in writing, Hinat Tours may use photographs or video footage taken during experiences for:
Marketing
Social media
Promotional materials
Clients may request exclusion prior to the start of the service.
14. Intellectual Property
All website content, branding, itineraries, and materials remain the intellectual property of Hinat Tours and may not be reproduced without written permission.
15. Privacy
Client personal data is processed in accordance with our Privacy Policy.
We do not sell or rent personal information.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of the Kingdom of Saudi Arabia.
Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts of Saudi Arabia.
17. Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Acceptance
By confirming a booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Named after a remarkable Nabataean woman, Hinat Tours offers authentic, co-created journeys through Saudi Arabia's heritage and wonder. Founded in AlUla • Licensed by Ministry of Tourism
